Cancellations after order placement: Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the shipping process.

Perishable items: SUNSAKTECH LLP does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.

Damaged or defective products: In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has verified and determined the same at their end. This must be reported within 7 days of receipt of the product.

Product not as expected: If you feel that the product received is not as shown on the site or as per your expectations, please bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team will review your complaint and take an appropriate decision.

Products under manufacturer warranty: For complaints regarding products that come with a manufacturer’s warranty, please refer the issue directly to the respective manufacturer.

Refund processing time: In case of any refunds approved by SUNSAKTECH LLP, it will take 3–5 business days for the refund to be processed to the end customer.